Frequently asked questions

A VPN (virtual private network) creates an encrypted tunnel between your device and a server. Websites see the server's address instead of yours, and nobody on your network can read your traffic.

In the vast majority of countries, yes. Some countries restrict or ban VPNs, so check before you travel. A VPN never makes an illegal activity legal.

No. We don't keep the sites you visit, your DNS requests or the content of your traffic. See our privacy policy.

Android, iPhone, iPad, Windows and Mac. The same subscription works on all of them.

By card, PayPal, Apple Pay or Google Pay. Payment is handled by Lemon Squeezy, our authorized reseller, which also takes care of VAT.

Yes, at the end of each period, so you're never cut off. You can cancel anytime from your customer area; the service continues until the end of the paid period.

Yes. If Wiqaya VPN isn't right for you, ask for a refund within 30 days of your first purchase.

It's in the email you received after buying, and in your customer area. Otherwise, write to us from the email address you used to pay.

A little, because data takes a detour through the server and is encrypted. With a nearby server, the difference is usually barely noticeable.

In the app, tap the server name and choose another country from the list.

Check that your internet works without the VPN, try another server, then restart the app. If the problem continues, write to support.